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Returns

Our warranty period is 7 days. We are unable to provide you with a refund, store credit, or an exchange after 7 days have passed since the date of delivery.

Only the product cost and any applicable taxes will be reimbursed for orders that are refused at delivery. No refunds are given for shipping costs.

Your item needs to be unwashed with tassel attached and in new condition to be returnable. Otherwise, we will not accept any authorized returns, and you will be required to send the package back to you with a return label.

The item you are allowed to return must be in the same condition that you received it, be packaged in its original packing, or you will be charged a 15% restocking fee. Unless you are returning an item for an exchange because it is defective or damaged, there will be an $8.95 shipping charge for all accepted returns. To process any returns or exchanges, please fill out the Return Center form. The return label will be scheduled to be emailed out between 24 to 72 hours after completion and approval of the Return Center.

The approval of all returns is needed.

To request a return or exchange, click the red-underlined Return Center:

Return Center

For lost returns, Chrome Galaxy disclaims all liability. We strongly advise using a delivery confirmation shipping method.

Some things that are not refundable:

• Gift card purchases
• Items on Sale
• Items on sale with a 25% or greater discount

EVERY BLACK FRIDAY AND CYBER MONDAY SALE IS FINAL.

We need a receipt, proof of purchase, or order number to process your refund.

Also, Chrome Galaxy will email you a Return Center form  for you to input your purchase details and attach images of the product.

In some circumstances, only partial returns are permitted, if applicable:

• any object that is broken, missing pieces, or not in its original state for reasons other than our error.
• any product returned after more than 7 days from delivery.

**Note: Decisions about partial refunds are decided solely in light of the circumstances.

Refunds (when applicable)

After 2 business days of receiving and inspecting your return, we will send you an email to let you know we have received your returned item. The acceptance or denial of your refund will also be communicated to you by us.

The period for inspection and processing is two business days (excluding holidays & weekends).

Within three to five business days after being granted approval, your refund will be processed and a credit will automatically be credited to your credit card or original mode of payment.

Missing or delayed refunds (when applicable)

Check your bank account first if you haven't obtained a refund yet.

Then speak with your credit card provider. Before your refund is officially posted, it can take some time.

Contact your bank next. Before a refund is posted, there is frequently a processing period.

Please email

chromegalaxyusa@yahoo.com or call us at if you've done all of this and you still have not received your refund.

Products on sale (when applicable)

Only items with standard prices may be reimbursed. Sale items unfortunately cannot be returned.

Exchanges (when applicable)

Only defective or damaged items are subject to replacement. Send us an email at

chromegalaxyusa@yahoo.com to request your return number if you need to swap it for the same item. or complete this form:

Return Center

Only original purchases are eligible for exchanges with Chrome Galaxy.

Store credit will be granted for your exchange if you are returning an item that costs less than your initial order.

Send your package to:

Attn:

Gifts

Regrettably, in order for us to reimburse the payment for a return, it must include every item from that purchase order. We won't be able to accept the item as a return if it was marked as a gift when you made the purchase and it was shipped straight to you. However, we will allow an exchange for a different size of the same item as long as it happens within 7 days of the original purchase date.

Shipping

You should send your merchandise back to the following address:

Attn:

The amount of time it takes for the exchanged item to get to you will depend on where you reside.

If the item being shipped costs more than $75, you might want to use a trackable shipping service or get shipping insurance. Although we hope to get your returned goods, we cannot guarantee it.